It gives me great pleasure to write this letter of recommendation for Empire Technology Solutions. As the practice administrator for a large podiatric surgical group, I am well aware of the value of service that exceeds the expectations of clients or customers. That is why I thought it important enough to go on the record about the level of service that your company has provided our organization for the past 17 years.
Back in 2000, our practice was in dire need of immediate assistance when our network system crashed and the company we had contracted with was unresponsive. When I reached out to a fellow practice administrator for recommendations, I was provided with the name of your company, along with a glowing endorsement. Thus began a business relationship that has grown exponentially with the substantial expansion of our practice.
From the very beginning, Jeff Trombly and Carl LeGere demonstrated not only their technological expertise, but also their ability to “think outside the box” while under deadline pressure. During that initial service call to our practice, the Empire Tech team was faced with outdated and corrupted software and a system with insufficient backup. Literally working throughout the night, you had our practice up and running again in time for patient hours the following morning. Even more impressive was the fact this herculean effort was accomplished by you finding compatible software that was only available in Russian, which you then ran through a translation program so it could be utilized for our system!
Needless to say, we have enlisted your services from that point forward and have never regretted it. We rely on Empire Technology Solutions for all of our IT needs: from establishing our VPN for 8 offices scattered throughout 7 counties in upstate New York; to installing sophisticated in-office video displays; to working in concert with our EMR and phone-system vendors to maximize the efficiencies and effectiveness of our communication systems. We only move forward if Empire Tech is involved!
I have always lived by the maxim that a company (or a practice) is only as good as its employees or representatives. To borrow a term from professional sports, the engineers of Empire Technology Solutions are “franchise players” that would be a welcomed addition to any team! On behalf of the staff and doctors of Hudson Valley Foot Associates, I would like to personally thank you and your organization for your support and outstanding service these past 17+ years. Your efforts are greatly appreciated.
Charles “Bud” Walker
Hudson Valley Foot Associates