I have had the privilege to work with Empire Technology Solutions for over 12 years. They handle all of our association’s technology needs – from server maintenance, laptop purchases and repair, email accounts, software security and most recently camera installation and monitoring. We are a small association with only 14 staff members – none of whom have a background in technology. We rely on Empire Tech for our day to day technology needs. Carl and Jeff are very responsive whenever a technology issue arises. Their tech solutions and guidance have helped us to become more efficient and allow us to do our day to day jobs without worrying about technology failing us.
Their customer service is top-notch. We had an incident a year ago where a brand-new laptop was stolen from our building. Jeff was actually the one that alerted me to the fact the laptop was gone. Carl and Jeff dropped everything they were doing that day, and came out to adjust old cameras and install new ones with monitoring capabilities. They worked with us over the course of the next few weeks to get additional surveillance in and around our building. I was very impressed with their efforts.
The New York State Council of School Superintendents