As small business owners, we strive daily to offer our customers the best we can in terms of sales, and most importantly, service. Whenever possible I deal with local companies for business and personal purchases.
In my company's 20 year relationship with Empiretech emergency issues are dealt with promptly; routine or maintenance issues are scheduled for a mutually convenient time.
Empiretech is a local company with an experienced staff of local people who don't read from a script. They are all familiar with the workings of my company as well as the computer knowledge (or lack of) we have. I am always confident Carl or Jeff will assess the situation and propose a solution or reasonable alternative at an affordable cost. Dawn is always available to answer any additional questions or do any additional research. When I receive an invoice from Empiretech, I know there will be no surprises or unnecessary upcharges
In this rapidly changing electronic playing field it's important to have a company on your team that's done the research, a company you know has your best interests in mind; a company that is proactive to everyday cyber threats capable of bringing a company to a standstill. That is why Empiretech has been and is the only technology company for Bruce Fence Co.
Mary L. Bruce
Bruce Fence Company
I have had the privilege to work with Empire Technology Solutions for over 12 years. They handle all of our association’s technology needs – from server maintenance, laptop purchases and repair, email accounts, software security and most recently camera installation and monitoring. We are a small association with only 14 staff members – none of whom have a background in technology. We rely on Empire Tech for our day to day technology needs. Carl and Jeff are very responsive whenever a technology issue arises. Their tech solutions and guidance have helped us to become more efficient and allow us to do our day to day jobs without worrying about technology failing us.
Their customer service is top-notch. We had an incident a year ago where a brand-new laptop was stolen from our building. Jeff was actually the one that alerted me to the fact the laptop was gone. Carl and Jeff dropped everything they were doing that day, and came out to adjust old cameras and install new ones with monitoring capabilities. They worked with us over the course of the next few weeks to get additional surveillance in and around our building. I was very impressed with their efforts.
The New York State Council of School Superintendents
It gives me great pleasure to write this letter of recommendation for Empire Technology Solutions. As the practice administrator for a large podiatric surgical group, I am well aware of the value of service that exceeds the expectations of clients or customers. That is why I thought it important enough to go on the record about the level of service that your company has provided our organization for the past 17 years.
Back in 2000, our practice was in dire need of immediate assistance when our network system crashed and the company we had contracted with was unresponsive. When I reached out to a fellow practice administrator for recommendations, I was provided with the name of your company, along with a glowing endorsement. Thus began a business relationship that has grown exponentially with the substantial expansion of our practice.
From the very beginning, Jeff Trombly and Carl LeGere demonstrated not only their technological expertise, but also their ability to “think outside the box” while under deadline pressure. During that initial service call to our practice, the Empire Tech team was faced with outdated and corrupted software and a system with insufficient backup. Literally working throughout the night, you had our practice up and running again in time for patient hours the following morning. Even more impressive was the fact this herculean effort was accomplished by you finding compatible software that was only available in Russian, which you then ran through a translation program so it could be utilized for our system!
Needless to say, we have enlisted your services from that point forward and have never regretted it. We rely on Empire Technology Solutions for all of our IT needs: from establishing our VPN for 8 offices scattered throughout 7 counties in upstate New York; to installing sophisticated in-office video displays; to working in concert with our EMR and phone-system vendors to maximize the efficiencies and effectiveness of our communication systems. We only move forward if Empire Tech is involved!
I have always lived by the maxim that a company (or a practice) is only as good as its employees or representatives. To borrow a term from professional sports, the engineers of Empire Technology Solutions are “franchise players” that would be a welcomed addition to any team! On behalf of the staff and doctors of Hudson Valley Foot Associates, I would like to personally thank you and your organization for your support and outstanding service these past 17+ years. Your efforts are greatly appreciated.
Charles “Bud” Walker
Hudson Valley Foot Associates
We have been working with Empire Tech Systems for over 20 years and they have been a valued partner in our growth. The team at ETS has provided technical expertise, quick response and flexible, creative solutions to all our hardware and software needs. Having ETS as a resource allows us to focus on running our business and provides peace of mind knowing that any technical issues will be handled quickly and competently. We highly recommend ETS to anyone needing technology solutions.
Adirondack Auto Brokers/German Auto Parts